Trystarting the phone in safe mode (same for all Alcatel models) and check if the sounds stays on OK. If it does then a downloaded app is the cause of the problem. The trick is to find out which one. you'll have to uninstall each downloaded app one by one and test the phone after each uninstall. Once the problem has stopped the last app Tohard reset, an Alcatel One Touch phone, you first need to power it off, then hold the Hash # Key + Power buttons simultaneously until you boot into Facto 2 Recover data by using Gmail Account. The owners of Android smartphones may synchronize with Gmail account. As a result of this operation there is a possibility to export contacts to your own Google account (sometimes you may need to transfer contacts to the SD card at first). When there is a need, we can log in to Gmail and open the menu tab. 5 Fifth step: After a few seconds, the formatting and deletion of all data from the alcatel One Touch Idol will have been carried out, returning to its factory state, now it is necessary to restart the One Touch Idol so using the volume up and volume down buttons we move to the option "Reboot system now" and press the power button to proceed to the restart. Visitour channel and get extra tricks for your ALCATEL 1T 7. Start the operation by holding down the Power key to switch on your device. Afterwards, you should enter Settings. Thirdly, tap on the System position and choose Reset options. Now you should select Reset Wi-Fi, mobile & Bluetooth option. Ifyour Alcatel One Touch S Pop is frozen or unresponsive you can perform a soft reset for restart your device. This is a safe and quick way to reboot your device without losing or erasing any data. How to soft reset on your Alcatel One Touch S Pop ? If your Alcatel One Touch S Pop is frozen or unresponsive you can perform a soft reset for Tohard reset, an Alcatel One Touch phone, you first need to power it off, then hold the Hash # Key + Power buttons simultaneously until you boot into Factory Ifa restart does not resolve your issue, you may need to perform a Factory data reset (Master reset). This will erase all data on your device and restore it to factory settings. Onceyou have "Wipe data and Factory reset" highlighted, you should press the power button to select that option. You should then press the power button again with the word "Yes" highlighted. If your device stop working at any time during this process, you'll need to hold the power button to restart the device. Pleasefollow these steps to do the hard reset on the phone 1. Press and hold the power button and the volume up button and select “wipe data/factory reset” using the volume down button --> Select “menu” or the button on the left hand side to confirm. bwJ4aL.